Refund Policy
Pro is a one-time purchase and we refund it within 14 days, no explanation needed.
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14 days, no questions
If you buy Pro and it is not what you expected, write to us within 14 days of the purchase and we will refund it in full. You do not need to give a reason.
Under EU consumer law, the right of withdrawal for digital content can be waived once delivery begins. We do not rely on that: the 14-day refund is offered voluntarily, and asking for it is not an inconvenience.
How to request one
Send an email to the address below from the address you used at checkout, or include the order reference from your receipt. That is all we need.
How the money comes back
Refunds are issued through Hutko to the card used for the purchase. We start the refund within two business days of your request. How quickly it appears on your statement depends on your bank, and usually takes between three and ten business days.
You will not be charged a fee for a refund, and the amount returned is the full amount you paid.
After a refund
The Pro licence stops being valid and Pro features return to their free limits. The free tools continue to work exactly as before — a refund does not remove access to anything that was free.
If something went wrong with a payment
If you were charged but Pro did not activate, do not buy it a second time. Write to us with the order reference and we will either activate it or refund it, whichever you prefer.